Terms & Conditions
1. INTRODUCTION
1.1. CSTCE RO SRL, with the unique registration code 48081697 and the registration number in the Trade Register J40/8135/2023, is a private limited liability company, established and operating in accordance with Romanian law, headquartered in Bucharest, Sector 2, Str. Ing. George Constantinescu – Et. 3 CAM. E03-02. It offers online services, courses, and specific materials that help acquire new skills and can lay the foundation for starting a new career in various fields.
1.2. These Terms and Conditions, together with the Privacy Policy and other relevant agreements and policies, establish the framework of the relationship between you, as a user of this website (Site), and CSTCE RO SRL, as the Service Provider. In relation to the User, the Service Provider is CSTCE RO SRL (CSTCE or we).
1.3. These Terms constitute a valid and enforceable agreement with us, and by using this Site, you accept these Terms. You can save a copy of these Terms for further reference. It is important to understand the content of these Terms. Please contact us at the provided email address for legal support if you have any questions about these Terms.
1.4. From time to time, these terms may be unilaterally modified by us. Such changes become effective once published on the Site without prior notice. You may (but are not required to) be notified by email or otherwise of the upcoming changes to these Terms from time to time. We encourage you to regularly read/review these Terms.
1.5. If any part of these Terms is deemed invalid under any applicable regulation or decision of a relevant authority, that part will be removed from application so that the remaining Terms remain unaffected and apply to the fullest extent permitted.
2. SERVICES
2.1. CSTCE offers various types of products and services, including online courses, physical courses at certain locations in the country, videos, textual and graphic content, interactive content, and other content and services (Services).
2.2. The Services are provided for a fee. In most cases, the Services are divided into separate courses (individually, a Course). You can purchase one or more Courses of your choice.
2.3. Certain Services may be provided free of charge (either as part of promotional activities or otherwise). CSTCE may change the prices or availability of certain Services without prior notice. For example, some content that is part of a certain Course may be updated to include new materials or may be permanently deleted. To avoid any doubt, free Services are provided without any possibility of refund. Additionally, certain promotional services may apply to a limited group of customers and for a specified period. We aim to offer personalized services to our customers, and for this reason, prices vary depending on the customer, the desired packages, active promotions, etc.
2.4. Access to the Services is granted individually and cannot be transferred to any other person unless previously agreed with CSTCE. You are not entitled to share authentication data (e.g., login credentials and password) with others. We may monitor the use of your credentials and suspend or close your account if we believe they are being used in violation of these Terms.
2.5. CSTCE may discontinue any Course. If such a discontinuation affects you, we will notify you in advance. As a general rule, discontinued courses are not rescheduled. If the reason for the discontinuation is beyond our control, such as technical or system errors, CSTCE bears no liability. If it involves a free course that cannot be rescheduled, CSTCE is not responsible. If a course is partially provided and discontinued, no refunds will be issued.
2.6. CSTCE is not an accredited educational institution under Romanian law and does not provide professional training courses authorized by the National Qualifications Authority. CSTCE does not offer academic grades, credits, or similar confirmations of successful course completion. Educational institutions are not obligated to consider course completion. Therefore, CSTCE is not required to obtain any academic recognition or certification for the content of the Services.
2.7. CSTCE aims to ensure uninterrupted access to the Services. If you are unable to access the Site or use its Services for more than 24 hours due to our fault, you may obtain an extension of access to the Site or Services for a reasonable period. In this case, please contact us and explain the problem you encountered in detail.
2.8. For all services purchased through Stripe, they will be made available to the consumer after successful online payment along with the start date of the purchased course.
3. REGISTRATION AND USER ACCOUNT
3.1. To use the Services, you need an account with CSTCE. CSTCE will create your account, but you will need to complete the registration by confirming your email and setting up a new password.
3.2. You must be at least 18 years old to register an account. If the age of majority is different in your jurisdiction, you must reach that age of majority (but at least 18 years) to complete registration. If you are under 18 and/or have not reached the age of majority in your jurisdiction, you will obtain consent for such registration and use of our Services from parents/guardians/administrators or their substitutes to register an account with CSTCE.
3.3. If you are legally restricted (for reasons other than not reaching the age of majority):
(a) in your rights to enter into contracts; and/or
(b) in your ability to exercise other civil rights,
you may not be able to register an account with CSTCE, and any prior registration may be closed, and the account deleted.
3.4. No specific education or training is required to use the Services or enroll in a Course.
3.5. CSTCE reserves the right to suspend or close your account without explanation and with immediate effect if violations of these Terms are detected.
4. PAYMENTS AND REFUNDS
4.1. Product prices are expressed in EUR, USD, or local currency and may include VAT or not, depending on applicable law. The valid prices are those visible on the Site or communicated to the User when an order is placed. Prices can be changed at any time, at CSTCE’s discretion.
4.2. CSTCE accepts bank transfers and credit cards as the main payment methods. Depending on your location and other factors, you may be able to:
(a) use additional payment systems;
(b) pay for the Services in installments.
4.3. You may be charged in EUR, USD, or local currency. CSTCE does not charge additional fees or commissions for making payments for Services, but depending on the payment method you choose, banks or other financial institutions (payment system providers, payment institutions, etc.) may charge a commission for making such a payment. The amount and procedure for setting these fees are established independently by banks and other financial institutions and do not depend on CSTCE.
4.4. Your payments are processed through third-party payment processors. By accepting the terms, you authorize us to provide your payment data to a third-party payment provider for processing your payments. We may change third-party payment processors. Consequently, some payment methods may be added or become unavailable from time to time. Please note that CSTCE is not a payment institution and does not process your payments on its behalf.
4.5. In case of non-payment of the Services, we may limit or terminate your access to the Services at any time.
4.6. Purchases of Services are non-refundable unless applicable law in your jurisdiction provides otherwise or is mentioned in these Terms.
4.7. For refunds made through Stripe, the customer will receive the money through the platform without bearing the transaction fee. Refunds will be made based on the service contract concluded with CSTCE.
5. USER OBLIGATIONS. PROHIBITED CONDUCT
5.1. When using the Services, you are required to:
(a) keep account details confidential and not disclose them to others;
(b) inform us of any account security breaches;
(c) respect Intellectual Property Rights limitations;
(d) adhere to academic fairness principles;
(e) pay invoices on time;
(f) not use the Services for prohibited purposes and/or in violation of these Terms;
(g) not engage in unsolicited or unauthorized advertising, upload promotional material, unsolicited correspondence, spam, or any other commercial solicitation.
5.2. Additionally, when enrolling in a Course, you commit to:
(a) dedicating the necessary time to complete the Course;
(b) proactively participating in the Course, including working in groups to complete group tasks;
(c) preparing homework and/or additional assignments, not uploading any content that is not yours as homework or otherwise;
(d) respecting relevant deadlines;
(e) treating other Course participants with respect.
5.3. CSTCE does not tolerate harassment, stalking, abusive, obscene, or offensive behavior. Any such behavior towards CSTCE employees, agents, customers, or other users of our Services is prohibited. If we become aware of such behavior, the account of the violator may be immediately suspended and deleted without compensation.
6. INTELLECTUAL PROPERTY RIGHTS AND PERMITTED USES
6.1. CSTCE is the sole legal and effective owner and/or has an active license (as applicable) for any intellectual property rights to the content published on the Site, whether protected under copyright laws or otherwise, unless expressly stated otherwise (Intellectual Property Rights). This includes all materials, programs, trade secrets, trademarks, patents, industrial designs, and any other intellectual property rights of CSTCE, in accordance with applicable local, EU, and international laws and treaties. No part of CSTCE’s products or services may be reproduced and/or disclosed in any way without the prior written consent of CSTCE.
6.2. CSTCE grants you a non-exclusive, non-transferable license to use its Services (including related content) for non-commercial purposes. The scope of such a license is limited to educational purposes. Specifically, this means you are not entitled to copy, reproduce, decompile, or transform the Site content unless necessary to complete your tasks within the Courses and/or continue your educational practices related to the Courses. Additionally, you are not entitled to share this content with any third party.
6.3. When using the Services, you may create your own content (including homework, team assignments, quizzes, or communication with other users and instructors). You retain full ownership of such content. However, such content may not include content protected by intellectual property rights, and if such content includes our protected content, it is considered protected by Intellectual Property Rights. For example, you retain all rights to notes made while using the Services, but you do not become the owner of the presentations or videos used as the basis for your notes.
6.4. Content on the Site may not be copied, assigned, transferred, or otherwise used for commercial or other purposes. The use of trademarks and logos on the site is only possible with the prior written permission of the service provider, and the use and distribution of image materials (including images, text, page layout, or format) from the site is only possible with the prior written permission of the service provider.
6.5. Your failure to comply with the provisions of this clause may result in the immediate closure of your account. In addition, CSTCE may seek to recover damages and losses (including resulting losses) that have arisen from your violation of these Terms regarding intellectual property rights.
7. LIMITATION OF LIABILITY AND INDEMNIFICATION
7.1. CSTCE makes every effort to ensure that the services are available at all times and that data transmission is error-free, but this cannot be guaranteed due to the nature of the internet. CSTCE will not be liable for delays resulting from or fulfillment delays of obligations, where the delay or lack of action occurs due to reasons beyond our control.
7.2. We try to provide you with updated and relevant Services (including interactive Services and content provided by instructors). However, CSTCE makes no representation or warranty (express or implied) regarding the accuracy, completeness, and/or relevance of the information provided by CSTCE (unless otherwise stated). CSTCE cannot be held responsible for your reliance on such information, including when making decisions based on this information. We do not guarantee that you will be able to apply specific information to specific tasks.
7.3. The Services are provided “as is,” and CSTCE expressly disclaims any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
7.4. It is your responsibility as a User to ensure that your computer equipment is compatible with the Site.
7.5. CSTCE’s total liability will not exceed the price of the Services paid by you in the last 12 months.
7.6. You acknowledge and agree that the liability limitations set forth in these Terms are reasonable and fair.
7.7. You agree to indemnify, defend, and hold CSTCE harmless from all claims, liabilities, expenses, and damages (to the extent attributable to you under applicable law), including reasonable attorneys’ fees and costs, incurred by any third party in connection with:
(a) your use or attempted use of the Services in violation of these Terms;
(b) your violation of any law or rights of any third party; or
(c) your content, including but not limited to any claim of infringement or misappropriation of intellectual property rights or other proprietary rights.
8. PRIVACY
8.1. All aspects related to providing your personal information are governed by our Privacy Policy, which is part of these Terms. Any GDPR-related issues will apply by incorporating/complementing, in a unified manner, these Terms and the Privacy Policy.
8.2. We inform you that protecting your personal data is very important to us, and we want to ensure that we comply with all legal requirements regarding this matter, especially those included in the General Data Protection Regulation (EU) 2016/679. We want to provide a clear and complete understanding of how we process your personal data in our activities, including the types of information processed, why we process them, the duration of their storage, and the people who have access to them. We will also present your rights and how you can exercise them, so please read the Privacy Policy carefully.
8.3. It is important to note that recording phone calls (received/made) may be carried out as part of our call center activities or other activities that require/allow call recording.
What procedures do we follow for collecting your personal data during phone calls?
In the case of calls received from you, the welcome message will mention call recording, and by continuing the conversation, you give your consent for processing your personal data. For initial calls made by us, you will be informed about call recording, and your consent will be requested before identification.
What personal data is processed during phone calls?
We process personal data resulting from the audio recording (voice) and from phone conversations. This data is protected by technical and organizational measures against unauthorized access, modification, disclosure, or destruction.
On what basis do we process this personal data, and what are its purposes?
We process this personal data based on your consent, compliance with legal obligations, and the pursuit of a legitimate interest. The purposes of processing and recording phone calls include facilitating communication and improving service quality, evaluating and training staff, verifying records in case of a later complaint or claim, and defending our rights in court/arbitration proceedings or before competent authorities. The data may also be used to prove interactions between you and our company.
8.4. Legal bases for processing personal data
The legal bases for processing are, where applicable, Article 6(1)(a) and (f) of Regulation (EU) 2016/679 (hereinafter referred to as the “Regulation” or “GDPR”), namely: “(…) (a) the data subject has given consent (…) for one or more specific purposes; (f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (…).”
8.5. Recipients or categories of recipients of personal data
The recipients to whom personal data may be disclosed and transmitted are:
(a) the Operator’s partners, located at the locations where activities/courses/events are held (including administrators/owners of the locations) who wish to use the images and/or audio-video materials recorded during the activity/events for their own promotional campaigns;
(b) the Operator’s partners who own/manage/mediate the sale of advertising spaces for the media where the activities/events are advertised (including Facebook/Instagram/LinkedIn) as we want to share images from activities/courses/events with all interested parties;
(c) the Operator’s processors who provide services and process data on behalf of the Operator (such as production services, photography, marketing agencies, and/or other services necessary for creating and using photo/audio/video materials);
(d) public authorities or other entities providing public services (Police, Gendarmerie, courts, or arbitration, bailiffs, etc.), if necessary according to law or public order, at their request. Inevitably, if photographs are taken at activities/events/courses, the person taking the photos/videos might capture you as well. By accessing our courses/events/activities (regardless of whether this access is based on an invitation, under a contract concluded with the Operator or a partner, freely or unauthorized), you agree that images/audio-video materials capturing you may be posted on our Facebook, Instagram, LinkedIn accounts, as well as on our website, and on the social media channels and websites of our partners who support us in implementing and organizing courses/activities/events;
(e) you also agree that the Operator has the right to use/exploit/distribute/sell the photo and audio-video materials created during each course/event/activity for commercial or non-commercial purposes.
8.6. Your rights regarding personal data
In connection with the processing of personal data under the conditions specified in the European Data Protection Regulation 679/2016, you can exercise any of the following rights:
(1) Right of access to personal data
It allows you to obtain from us a confirmation that the Operator processes or does not process personal data concerning you and what such data is processed. If personal data concerning you is not collected from you, any available information regarding its source, in cases where we are not legally prohibited from disclosing the source.
(2) Right to rectification
It implies the right to request the rectification or updating of inaccurate or incomplete personal data concerning you or to complete them when they are incomplete.
(3) Right to erasure or “right to be forgotten”
It implies the right to request the deletion of personal data concerning you, in certain circumstances, such as (i) the personal data is no longer necessary for the purposes for which it was collected or processed, (ii) your data has been processed unlawfully, (iii) the data processing was based on your consent, and this consent has been withdrawn.
(4) Right to withdraw consent
Consent can be withdrawn at any time when the processing of personal data concerning you was based on your consent.
(5) Right to restrict processing
It implies the right to request and obtain the restriction of processing of personal data concerning you, in certain circumstances, such as (i) you contest the accuracy of the data, for a period that allows us to verify the accuracy of those data, (ii) your data has been processed unlawfully, and you oppose their deletion, requesting the restriction of their use.
(6) Right to object
It implies that, at any time, you have the right to object, for reasons related to your particular situation, to the processing of personal data in certain circumstances, such as (i) the processing was carried out in our legitimate interest or (ii) the processing is for direct marketing purposes, including profiling based on those provisions.
(7) Right not to be subject to a decision based solely on the automated processing of your data, including profiling that produces legal effects or significantly affects you
It implies that you have the right to request human intervention from the Operator, to express your point of view, and to contest the decision.
(8) Right to lodge a complaint with us and/or the competent data protection authority
(9) Right to seek justice
To exercise these rights, as well as for further questions regarding this notice or concerning CSTCE RO SRL’s use of personal data, please contact us by any of the communication methods described below, specifying your name, postal or email address (depending on how you wish to communicate), phone number, and the purpose of the request.
8.7. Retention period for personal data
Personal data will be stored for the entire period during which the course/activity/event is mediated, as well as for the entire period during which the archive(s) containing the mediation of the course/activity/event is/are maintained, or, if it is necessary and mandatory to set a fixed maximum period according to applicable legal regulations, for a maximum period of 20 years, whichever comes first, but not less than the period provided by applicable legal regulations.
8.8. Operator’s responsibility
Any requests and/or applications sent by the data subject to the Operator to exercise any of the rights may be made in writing, by registered letter sent to the Operator’s headquarters and/or by email to the Operator’s email and/or by any other means provided by applicable legal regulations.
Refusal to provide/allow the collection of personal data may lead (as consequences of failing to comply with the obligation to provide/allow collection) to the non-realization/non-publication/non-broadcasting of photos and videos with this personal data.
No provision regarding the Privacy Policy and these Terms and Conditions is intended, shall be considered, or shall be interpreted in such a way that CSTCE RO SRL grants any warranty and/or representation and/or assumes any obligation and/or makes any statement for and/or on behalf of and/or on account of any of the third-party operators.
For any information, details regarding personal data processing, or support on this matter, you can use the contact details on our website.
9. APPLICABLE LAW
9.1. These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed and interpreted in accordance with the laws of Romania. The regulation of legal relationships arising from separate contracts or additional agreements you may enter into with CSTCE for providing a particular type of Service may be governed by the laws of another state, at CSTCE’s discretion.
10. JURISDICTION, ARBITRATION, AND WAIVER OF CLASS ACTIONS
10.1. Any dispute arising out of or in connection with this contract, including regarding its conclusion, nullity, interpretation, execution, or termination, shall be definitively resolved by arbitration organized by the International Commercial Arbitration Court attached to the Romanian Chamber of Commerce and Industry, in accordance with its arbitration rules. The arbitration award shall be final, binding, and enforceable. The arbitral tribunal shall consist of a sole arbitrator appointed by the parties. The place of arbitration shall be Bucharest, Romania. The language of arbitration shall be Romanian. The case shall be governed by the substantive law rules of Romania.
10.2. Neither you nor CSTCE agree to any class action arbitration, and the arbitrator shall have no authority to proceed on such a basis. A party may bring a claim or counterclaim only in the individual capacity of that party and not as a claimant or class member in any purported class proceeding. The arbitrator may not consolidate claims from multiple persons and may not preside over any form of class proceeding. Under the arbitration agreement, the arbitrator shall not combine or consolidate more than one party’s claims without the written consent of all parties affected by an arbitration proceeding.
10.3. By accepting the arbitration of disputes as provided herein, you agree that you waive your right to a trial in common law courts and limit your right to appeal. You understand that you waive your rights to other available remedies, such as a court action.
10.4. A court action is possible only if the arbitration clause provided in art. 10.1. is deemed null and unenforceable by a judge. In this case, the dispute will be resolved by the competent court in Bucharest, Romania.
11. OTHER PROVISIONS
11.1. These Terms and all other provisions referred to herein contain the entire agreement between you and CSTCE regarding the use of the Services.
11.2. You agree that there is no joint venture, partnership, employment, or agency relationship between you and CSTCE as a result of these Terms or the use of the Services.
11.3. CSTCE will not be liable for any non-performance due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to: acts of God, such as fires, floods, earthquakes, hurricanes, tropical storms, or other natural disasters; war, insurrection, arson, embargo, acts of civil or military authority or terrorism; strikes or shortages in transportation, facilities, fuel, energy, labor, or materials; failure of telecommunications or information services infrastructure; hacking, spam, or any failure of a computer, server, or software, as long as such an event continues to delay our performance.
11.4. Certain links on the Site will allow you to leave the Site. Linked sites are not under the control of CSTCE, and CSTCE is not responsible for the content of any linked site or any content on any downstream web site or for the privacy policies of these sites.
12. INFORMATION AND CONTACT
12.1. We are always concerned with the quality of our Services. Therefore, we encourage any feedback. We appreciate your time and effort in communicating any suggestions, satisfaction, or dissatisfaction related to your experience. If you have any questions, please contact us at the provided email address for legal support.