Privacy Policy

Revised on 01/09/2023

This privacy policy describes the personal data collected or processed, including through our website, digital experiences, online events, etc., when you interact with CSTCE RO SRL, your service provider. It also explains how your personal data is used, shared, and protected, what choices you have regarding your personal data, and how you can contact us.

As of May 25, 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, hereinafter referred to as “GDPR,” applies, and this privacy policy is also subject to it.

If you choose to visit our website, you agree to the collection and use of information in relation to this policy. The personal information we collect is used to provide you with information about our services and to improve our services. We will not use or share your information with anyone except as described in this privacy policy.

The terms used in this privacy policy have the same meanings as in the Terms and Conditions, which are accessible here, unless otherwise specified in this privacy policy.

INFORMATION COLLECTED AND USE OF THIS INFORMATION

For a better experience while visiting our website, CSTCE RO SRL (hereinafter – “We“, “CSTCE“) may ask you to provide certain personally identifiable information, including but not limited to your name, phone number, email address, etc. The information we collect will be used to contact, identify, and/or provide relevant services to you.

What information we collect

We request certain personal data to provide the services you request.

CSTCE may collect certain personally identifiable information (“PII“) voluntarily provided by website visitors during their website session(s).

This personal data includes:

  • contact details including name, email, phone number, billing address;
  • login and account information, including username, password, and unique user ID;
  • personal details including gender, date of birth, SSN;
  • payment or credit card information.

When you interact with our website, certain data is automatically collected from your device or web browser, as described below in the section entitled “Cookies and Pixel Tags“. This data includes:

  • Device IDs, call status, network access, storage information; and
  • Cookies, IP addresses, referrer headers, browser identification data and version, web beacons, tags, and interactions with our website.

At this time, we do not respond to “do not track” signals sent by web browsers.

CHILDREN

We do not knowingly collect online personal information from children under the age of 13.

Where we collect PII

PII is collected only when voluntarily provided by website users during their website session(s). We may request personal data in the following places: during order placement, during email newsletter signup, and/or during interactions with our managers. General website usage data is collected using cookies (please refer to the cookie section below).

Why and when we use your PII

We use your personal data in the following ways:

  1. To provide the Services you request

    When you use our website, we will use your personal data to provide the requested services. For example, if you make a purchase on our website, we will use the contact information you provide to communicate with you. If you contact our support services, we will use information about you, such as your personal information or payment information, or the service you purchased to help you resolve an issue or question.

    In many cases, to use features within our website, you may need to provide CSTCE with additional data or additional consent to use certain data in a specific way.

  2. To communicate information about our Services and for other promotional purposes

    If you are an existing CSTCE customer (e.g., if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar CSTCE services, where this is permitted by applicable law (unless you have opted out). You have the right to object to such communications, which will cease immediately upon your request.

    In other cases, we will ask for your consent to send marketing information.

    We may use the information you provide to personalize communications and advertisements about our services that may interest you. For registered users, this may include data collected from your interactions with our website that are associated with your account across all devices.

  3. To operate, improve, and maintain our business and Services

    We use the personal data you provide to conduct our business. For example, when you make a purchase, we use this information for accounting, audits, and other internal functions. We may use personal data about how you use our services to improve your user experience and help us diagnose technical and service issues and administer our website.

  4. To protect our or others’ rights, property, or safety

    We may also use personal data about how you use our website to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms and Conditions, and to comply with court orders, governmental requests, or applicable law.

  5. For general research and analysis purposes

    We use data about how our visitors use our website to understand customer behavior or preferences.

  6. Other purposes

    We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

SHARING your personal data

CSTCE may share each of the categories of personal data we collect with the following types of entities for the business purposes described:

  • Service providers who process personal data (including the personal data mentioned in the section “What information we collect“) for business purposes on behalf of CSTCE, such as to process credit cards and payments, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and service promotions, and administer certain services and features, including on our website.
  • Other third parties, as necessary: (i) to comply with a governmental request, a court order, or applicable law; (ii) to prevent illegal use of our website or violations of our website’s Terms and Conditions and our policies; (iii) to defend ourselves against third-party claims; and (iv) to assist in fraud prevention or investigation (e.g., counterfeiting).
  • Any other third party to which you have given your consent to share.

We may also transfer personal data we have about you if we sell or transfer all or part of our business or assets (including in the event of a reorganization, spin-off, dissolution, or liquidation).

We do not sell your personal data.

International data privacy practices

Our websites are operated and managed on servers located and operated within the EU. To provide our products and Services to you, your personal data may be sent outside the country where you reside or are located or even outside the EU. Consequently, if you reside or are located outside the EU, your personal data may be transferred outside the country where you reside or are located, including to countries that may not or do not provide the same level of data protection for your personal data. We are committed to protecting the privacy and confidentiality of personal data when it is transferred. If you reside or are located in the EEA, the UK, Switzerland, or another region that offers similar protections and such transfers occur, we take appropriate measures to provide the same level of protection for the processing carried out in any such countries as in the EEA or other regions, to the extent feasible in accordance with applicable law.

PROTECTING and MANAGING your personal data

  • Encryption and security: We use a variety of technical, administrative, and organizational security measures, including encryption tools in certain circumstances, to maintain the safety of your personal data.

    Despite our efforts, no website, mobile application, database, or system is completely secure or “hacker-proof”. You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

  • Retaining your personal data: We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits otherwise.
  • Managing your personal data: You may have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data; (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances as required by applicable law. We do not sell your personal data. We will not discriminate against you for exercising these rights. If you request to delete your account or personal data, you can create a new account and provide your personal data to us again on our website at any time.

    If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us. Contact information, a link to the web form for such requests can be found in the section “Questions, complaints, and feedback” below. We will verify your request either by sending a message to the email address associated with your account (so you must have access to that email account), or by asking you to provide information that matches what we have for you. You or your authorized agent may request to exercise your rights. Before we can act on the request of your authorized agent, we may request verification of your identity and proof from the authorized agent that they can act on your behalf.

  • Managing notifications: If you have a CSTCE account, you can opt-out of receiving CSTCE marketing communications by adjusting your preferences in your account settings. Alternatively, you can opt-out by following the opt-out or unsubscribe instructions in the message or by contacting us. Contact details can be found in the section “Questions, feedback, and complaints” below.

Secure payment card transaction processing

Our website uses secure checkout to transmit payment card information from a secure web page to a secure payment application.

We do not store complete payment card information on any of our systems. Payment card information is transmitted during the secure checkout process to our secure payment processing partner for payment validation and authorization. Once the payment is processed, the only payment card information we retain is the card type (Visa, MasterCard, etc.), the last 4 digits of the card used, and the card’s expiration date. We do not retain the full payment card number or payment card CVV/CSC. This practice helps us keep your information secure.

Billing statements reflect a payment for CSTCE.

Communications

By providing your contact information, you agree to receive certain electronic communications from us. You agree that any notice, agreement, disclosure, or other communication we send to you electronically will satisfy any legal notification requirements, including that such communications be in writing.

All calls, emails, and other communications between you and CSTCE may be recorded. By providing us with your email address, phone number, and other personal data or subscribing through our subscription form on our website, you consent to receiving marketing, advertising, and other messages and notifications about our products and services.

You can withdraw this consent at any time, risking no longer being able to fully benefit from our Services.

COOKIES and pixel tags

CSTCE collects information, which may include personal data, when you use our website. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include (i) IP address; (ii) unique cookie identifier, cookie information, and information about whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type, and language; (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our website, such as click behavior, purchases, and preferences indicated; and (ix) access times and referring URLs.

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how users use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies and pixel tags to track website usage and to understand our customers’ preferences. This allows us to offer services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about website traffic and website interaction, to identify trends and obtain statistics, so we can improve our website. In general, there are three categories of cookies used on our website:

  1. Functional: These cookies are required for basic website functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our website within a single session or, if you request, from session to session. They help make the checkout process possible, as well as assist in security issues and regulatory compliance.
  2. Performance: These cookies allow us to improve our website’s functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly tailored recommendations and slow site performance.
  3. Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you being unable to connect effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

Your browser may help you manage cookies. You can choose to be warned by your computer each time a cookie is sent or you can choose to disable all cookies. Do this through your browser settings on each browser and device you use. Each browser is a little different, so we suggest looking at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, you may not have access to many features that make our website more efficient, and some of our services will not function properly.

Facebook Ads conversion tracking (Facebook pixel)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Facebook advertising network with actions performed on this application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram, and Audience Network. Personal data collected: Cookies, Usage data.

Google Ads conversion tracking (Google Inc.)

Google Ads conversion tracking is an analytics service provided by Google LLC or by Google Ireland Limited, depending on the location from which this application is accessed, that connects data from the Google Ads advertising network with actions performed in this application. Personal data collected: Cookies, Usage data.

Google Analytics display advertising extension (Google Inc.)

Google Analytics on this application might use Google’s interest-based advertising, third-party audience data, and information from the DoubleClick cookie to extend analytics with demographic data, interests, and interaction data with ads.

Personal data collected: Cookies, Usage data.

Receiving information from CSTCE

Email

When you place an order on our website, we may send you an email receipt confirming your order. Similarly, when you create an account on our website, we will send you an email confirming the creation of the account.

You will receive these emails, otherwise known as transactional emails, regardless of whether you choose to sign up for our email subscription. Please note that receiving our transactional emails does not automatically sign you up for our email subscription program. We periodically send emails to our email subscribers to help keep you informed about our new services, features, and/or special promotions. We send emails only to visitors who sign up during checkout or subscribe to our email subscription on our website.

In each email we distribute, we include instructions on how to unsubscribe from our email subscriber list.

By providing us with your email address, phone number, and other personal data or subscribing through our subscription form on our website, you consent to us sending you marketing, advertising, and other messages and notifications about our services. You can opt-out of these emails or future emails at any time by clicking the “unsubscribe” link at the bottom of such emails.

Phone number

By entering your phone number at checkout and initiating an order, subscribing through our subscription form or a keyword, and checking the appropriate box, you consent to us sending you text notifications and marketing text offers.

Marketing text messages will not exceed 3 per month. You acknowledge that consent is not a condition for any order. If you wish to unsubscribe from receiving marketing text messages and notifications, reply with STOP to any mobile message sent by us or use the unsubscribe link we provide in any of our messages. You understand and agree that alternative opt-out methods, such as using alternative words or requests, will not be considered a reasonable means of opting out.

Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out, please follow the above procedures.

Online policy for individuals under 18

This site is not intended for children under 18 years of age, and no information should be submitted through the site by persons under this age without the permission of a parent or guardian.

CHANGES to the Privacy Policy

By using our website, you agree to the collection and use of this information by CSTCE.

Please also note that applicable laws and our practices change over time. If we decide to update our privacy policy, we will post the changes on our website. If we change the way we process your personal data significantly, we will provide you with prior notice or, where legally required, seek your consent before implementing such changes. We encourage you to read our privacy policy and keep informed about our practices.

QUESTIONS, complaints, and feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you would like to provide feedback or if you have questions or concerns or want to exercise your rights related to your personal data, please email us at office@cstce.co.uk.

You can also contact us by correspondence at our office in Bucharest, Sector 2, Strada Ing. George Constantinescu – Et. 3 CAM. E03-02. If you contact us with a privacy complaint, it will be evaluated with the aim of resolving the issue promptly and effectively.